Terms and Conditions

Placing an order:

Ordering Online:

Once you have browsed the products available online and added any required items to your basket, you can then alter and remove products from cart before starting the Checkout Process.

After you have checked that the contents of the cart are correct please click "Checkout" to start the checkout process. You will then be prompted to either create a new account if you are a new customer and haven't created an account on our site before, or signed in to your account with the email address you registered along with your chosen password. If you have forgotten your password you can use the Forgot "Password" link to retrieve your password.

Once you have signed in or created an account you will be directed to the Single Page Checkout where you will be guided through each requirement for completing your order. Once all of the addresses and options have been completed click "Confirm Order" and you will be taken to our payment partners where you can securely enter your payments details. Once you have completed entering your payment details and if successful, you will be directed back to a confirmation page and you should receive an email order confirmation for your records; your order should appear in your "My Account" section.

Ordering via Telephone:

If you have seen any products online that you wish to purchase but would rather complete the transaction over the telephone you can call us during our opening hours (non-match days) on 01782 655821 and we will take all of the required details over the phone to complete the transaction. Before you call our store please make sure you have all the details of the items you require (Descriptions, Size, Colour) and any information if the items require personalisation, also please make sure you have your payment details to hand. Please note we will only deliver to the billing address if your order is placed by telephone. Please also note that if this is your first order we will be required to create a new account for you on our system if you are not already registered, this may take a few minutes to complete.

Stock Availability:

Whilst we make every effort to ensure all items on the online store show the correct stock availability, occasionally some items will be temporarily out of stock, or items in high demand could sell out before the website stock level is updated.

If we do receive an order and item(s) are in fact no longer in stock, a member of staff will contact you as soon as possible to see if an alternative item can be offered or to inform you there may be a short wait until the stock is replenished. If no suitable items are available or acceptable you will be refunded for the out of stock item(s) to your original payment card. 

Complaints Procedure:

Occasionally things do go wrong and you may wish to get in touch with us. If that happens you can email us at shop@port-vale.co.uk or contact us by phone, post or in person using the details on the contact us page. Once you have submitted your complaint a member of our customer care team will send a written or electronic acknowledgement of this within five business days of receipt, giving the name or job title of the individual handling the complaint, together with details of our internal complaints handling procedures.The member of our staff responsible for handling the complaint will have the authority to assess and resolve complaints in accordance with our procedures. This will be handled as quickly as possible however it can take up to 30 days before receiving our final response, which will inform you of the outcome of our investigation, our proposed resolution and potential next steps.
 
Please note we will maintain a record of all complaints for a minimum of 3 years.

Customers Statutory Rights to Cancellation:

Customers using our online shop have the right to cancel the contract and claim a refund without giving any reason or justification and without incurring any liability (unless exceptions apply) within 14 calendar days of receiving the goods. The cancellation period starts the day the goods are in your possession. Weekends and public holidays are included in the cancellation period, however, the cancellation period expires at the end of the following working day if the end of the 14 days falls on one of those days. Customers must return goods unworn in their original packaging with the swing tags in place and a copy of their receipt. Once we have received the goods we will send you a refund within 14 days, provided we can confirm the goods are in suitable condition upon inspection. We are unable to exchange or refund customised printed shirts or accept responsibility if a player leaves the club or changes their squad number. 

For any cancellations please fill in the cancellation form below as soon as possible, if the item(s) have been despatched still fill in the order cancellation form and then see the refund section to guide you on returning the unwanted item(s) and claiming your refund.

Cancellation From

Please see the returns and refunds page for information on how to return any items.

Team Valiants

By agreeing to the terms and conditions, you give Port Vale Football Club permission to have the details of the submitted Team Valiant recipent on file and to receive club email communictions that relate to Team Valiant packages.

Disclaimer

Port Vale Football Club reserves the right to change the terms of use or policies regarding the use of the website at any time and without notice including price, delivery times and availability. Any such changes will be posted here in an updated version of the Terms and Conditions. The information contained on this site is not intended to constitute an offer to sell or a solicitation of any product or service supplied by us or by any company that is affiliated or related to us.

The Shop reserves the right to decline orders for bulk or high value purchases.